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Hamelyn

Privacy Policy

Last updated: April 9, 2025At HAMELYN TECHNOLOGIES S.L. (hereinafter, HAMELYN), we take the privacy and security of your personal data very seriously. Therefore, we want to explain clearly and transparently how we collect, use, and protect your information when you visit our website or make a purchase.

1. Who is responsible for processing your data?

Responsible: HAMELYN TECHNOLOGIES S.L.

CIF: B01658244

Registered address: Calle de los Llanos de Jerez 1, 28823, Coslada, Madrid, Spain

2. For what purpose do we process your data?

We collect and process your personal data for the following purposes:

✅ Order management: Processing your purchases, sending you products, issuing invoices, managing returns and incidents.

✅ Customer service: Responding to your inquiries, requests, or complaints.

✅ Marketing and communications: To send you offers, newsletters, and promotions if you have given your consent.

✅ Commercial communications (with prior consent): Sending you offers, discounts, news, newsletters, and personalized recommendations.

✅ Improving user experience: Analyzing the use of our website to optimize our services and content.

3. What personal data do we process?

We may collect the following types of data:

🔹 Data provided directly by the user:

  • First and last name
  • Postal address
  • Email address
  • Phone number
  • Payment information (managed by external secure platforms)

🔹 Data collected automatically when browsing our website:

  • IP address
  • Browser and device type
  • Pages visited and browsing time
  • Cookies (see our Cookie Policy)

4. What is the legal basis for processing?

The legal basis for processing your data may be:

  • The execution of a contract (purchase of products)
  • Your express consent (for example, to receive commercial communications)
  • Compliance with legal obligations
  • The legitimate interest of HAMELYN to improve our services

5. How long will we keep your data?

Your data will be kept for the time necessary to fulfill the purpose for which it was collected:

  • As long as you have an active account or there is a commercial relationship with you
  • For the period necessary to comply with our legal obligations
  • As long as you do not revoke your consent (in the case of commercial communications)

6. Do we share your data with third parties?

We DO NOT sell or transfer your data to third parties for commercial purposes.

  • Shipping and transport companies (to deliver your orders)
  • Payment gateways (such as Stripe, PayPal, or Redsys)

We only share your information with service providers necessary for the operation of our e-commerce, always under confidentiality agreements and with limited access to the necessary data:

7. What rights do you have as a user?

You can exercise the following rights regarding your personal data:

  • Right of access: to know what data of yours we process
  • Right of rectification: to correct inaccurate data
  • Right of deletion: to request that we delete your data when it is no longer necessary
  • Right to limitation of processing
  • Right to withdraw consent, without affecting previous processing

8. Data security

We apply technical and organizational measures to ensure the security and confidentiality of your data:

  • Secure protocols (HTTPS, SSL encryption)
  • Restricted access only to authorized personnel
  • Protected servers and intrusion detection systems

9. Minors

Our services are not directed at individuals under 18 years of age. If you are a minor, you should not provide your personal data without the consent of your parents or guardians.

10. Modifications to this Policy

HAMELYN may update this policy to adapt it to legislative changes or improvements in our processes. We will always publish the latest version available on our website.