At Hamelyn we sell carefully selected and verified second-hand books, music, movies and video games. Our catalog of more than 700,000 used cultural products includes: cheap second-hand books of all genres (novels, essays, comics, children's and youth literature, bestsellers, literary classics), second-hand music CDs of all musical styles (rock, pop, jazz, classical, electronic, indie), used vinyl and LP records for collectors and audiophiles, second-hand DVD and Blu-ray movies of all film genres (action, comedy, drama, horror, science fiction, anime), including special editions and steelbooks, and second-hand video games for all current and retro platforms (PS5, PS4, PS3, Xbox Series X/S, Xbox One, Nintendo Switch, Wii, PC, Game Boy, Mega Drive and more). All our products pass rigorous quality controls in our warehouse in Coslada (Madrid) before going on sale online. We classify each item according to its condition (Like New, Very Good, Good, Acceptable) so you know exactly what you are buying.

All of our products are verified second-hand, also known as used or pre-owned. At Hamelyn we specialize exclusively in the purchase and sale of second-hand cultural products in Spain, promoting the circular economy and responsible consumption. Each item is individually inspected by our team at Coslada: we verify that the books are complete and legible, that the discs play correctly without skips or errors, that the covers and boxes are in good condition. Unlike new products, our second-hand items offer much cheaper prices (up to 70% cheaper than new), they allow you to find discontinued editions, hard-to-find titles, out-of-print books at publishers, vintage collectible vinyl records and unique steelbooks. Furthermore, by buying second-hand you are reducing your carbon footprint, preventing these products from ending up in landfills and giving them a second useful life.

We classify products into various states indicating the level of wear. On each product sheet you will find a detailed description of the specific condition of the item you are purchasing. Conditions range from Like New (practically unused) to Acceptable (with signs of use but fully functional). This classification allows you to choose according to your budget and quality expectations.

Yes, we sell VHS (Video Home System) in our online store tienda.hamelyn.com. Our catalog of second-hand movies focuses mostly on more modern and in-demand formats: second-hand DVDs and used Blu-rays, also including 4K UHD films for the most demanding movie buffs. However, we do offer an extensive catalog of VHS for collectors and nostalgists.

We may occasionally have cassettes from specific artists, but our catalog focuses primarily on second-hand CDs and vinyl of all genres: rock, pop, jazz, classical, electronic, indie and more.

We mainly sell second-hand CDs and vinyl of all genres: rock, pop, jazz, classical, electronic, indie and more. CDs offer excellent digital sound quality, while vinyl provides that unique analogue experience highly valued by collectors and audiophiles.

Yes, all products pass rigorous quality controls before being put on sale. The discs do not have deep scratches that prevent playback. We check each CD and DVD individually to ensure they play without skips or errors.

Yes, we clearly indicate the condition of each vinyl on its product sheet. They all pass quality inspection to ensure they can be played correctly. We classify the vinyls according to international standards (Mint, Near Mint, Very Good Plus, Very Good, Good).

The images can be used as a reference to the product in general. Each product has a detailed description of its specific condition that reflects the actual condition of the item you will receive.

For products with detailed condition description, the information provided reflects the actual condition. If you have specific questions about a specific product, please contact our customer service via web chat.

Yes, all prices shown on tienda.hamelyn.com include VAT (Value Added Tax). There are no hidden charges or surprises in the final price.

Prices are shown in US dollars ($) for the United States. If you access from other countries, you will see the prices in US dollars with the approximate equivalent in your local currency.

Add the products you want to the cart, review your order, complete the payment process providing your shipping and payment information, and you will receive a confirmation email. Remember to always check your spam or junk mail folder.

Hamelyn reserves the right to cancel orders in the event of obvious error in price or availability. If you wish to cancel your order, please immediately contact customer service via web chat. If the order has already been shipped, you can return it according to our 30-day return policy.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay and Bizum. We do not accept cash payments. All transactions are processed securely through certified gateways.

No, Hamelyn DOES NOT accept cash payments. We operate exclusively online and all payments are processed digitally using card, PayPal, Google Pay, Apple Pay or Bizum.

Yes, all transactions are processed through certified payment gateways such as Stripe, with SSL encryption and PCI-DSS compliance. We do not store payment data directly on our servers, which guarantees maximum security for your banking details.

Shipping costs vary depending on your geographic location, but we offer very advantageous conditions. To buy second-hand books online in mainland Spain, we offer free standard shipping with no minimum purchase. Additionally, if you need to receive your products faster, we have an express shipping option with an extra cost that you can select during the payment process.

Delivery times for your second-hand books, movies, music or video games depend on your location. For mainland Spain, we work with trusted carriers, offering an estimated delivery of 24-48 working hours once the order leaves our warehouse in Coslada (Madrid) and the carrier has it in its distribution network. This means that if you place an order on a Monday morning and we process it that same day, you will usually receive it between Wednesday and Thursday.

Delivery time begins to count once the carrier has the order, not from the moment of purchase. The times indicated are in working days. You will receive a confirmation email when your order leaves the warehouse.

No, we do not work on non-business days (weekends and holidays). Shipping and processing times are counted in business days only. If you place an order on Friday, it will be processed the following Monday.

We ship to all of Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla), countries in the European Union, United Kingdom and selected American countries. Shipping costs and delivery times vary depending on the destination.

Yes, you will receive a tracking number by email once your order has left our warehouse. If your order is processed with PostLibris, it will not have a tracking number.

If the carrier is unable to deliver, they will make additional attempts or leave the order at a nearby pickup point. If the order is small, the delivery person can deliver it to a mailbox. You can also give it to a neighbor.

If the order is not collected within the stipulated period and is returned to our facilities, a refund will be made and, if units are available, you will be able to place the order again. The collection period is 7 days.

Hamelyn is not responsible for delays due to force majeure or errors in the address provided by the user. In high demand season the delivery time could be increased due to the high volume of orders.

You must check the condition of the package at the time of delivery. If you notice signs of tampering or damage, inform the carrier at the time and contact Hamelyn. You must reject the package since it may have been manipulated or mistreated in transport.

Yes, it is very important that you know before purchasing: for shipments outside the European Union, including the United Kingdom post-Brexit and American countries (Mexico, Colombia, Argentina, Brazil, Chile, etc.), they may apply. customs fees and import taxes which are the buyer's responsibility. These additional costs are not included in the price of the product or in the shipping costs that you see on tienda.hamelyn.com, and are determined by the customs authorities of each country according to their local tax legislation. We strongly recommend that you consult with the tax and customs authorities in your country before making the purchase to estimate these costs.

Yes, shipments to United Kingdom may be subject to customs fees and import taxes since Brexit (January 2021). They normally apply VAT of 20% plus a carrier management fee. The buyer is responsible for these additional costs.

If you buy from Spain at tienda.hamelyn.com, your order is national. If you buy from other countries, it is international and customs fees may apply according to the legislation of the destination country.

Yes, you have the right of withdrawal for 30 business days from receipt of the order, according to Spanish consumer protection legislation. Please see our Return Policy for more details on the process.

You have 30 business days from receipt of the order to exercise your right of withdrawal and return any product with which you are not satisfied. This period is greater than the legal minimum of 14 days.

Contact our customer service via web chat to start the return process. We will provide you with the necessary instructions.

If the return is due to our error or a defect in the product, Hamelyn will also reimburse the costs associated with return shipping. In other cases (change of mind, unwanted product), the return costs are the responsibility of the customer.

The refund will be made through the same payment method used in the original purchase (card, PayPal, etc.), after checking the status of the returned product. The process is usually completed within 3-7 business days from receipt of the item in our warehouse.

The product must be returned in the same condition in which you received it, without additional use and with all its components and original packaging if possible. Products must be in resalable condition.

No, Hamelyn does not have a physical store or in-person collection points for customers. We operate exclusively as an online e-commerce specialized in the purchase and sale of second-hand cultural products in Spain. Our digital business model allows us to offer more competitive prices (by not having commercial premises costs), a much broader catalog (more than 700,000 products that would be impossible to display physically), and the convenience of buying from home with free shipping throughout Spain. We have a central warehouse in Coslada (Madrid) where all products are received, classified, valued and stored, but this warehouse is not open to the public nor does it allow visits.

We do not offer in-store pickup service, as we do not have physical stores open to the public. All orders are sent to the address you indicate during the purchase process.