by Jan Ferguson · Random House Business · tapa blanda · ISBN 9780099406174
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«Perfect Assertiveness» is the assertiveness guide by Jan Ferguson, published by Random House Business in paperback (117 pages, in English).
A practical work that explains what assertiveness is and how to distinguish it from aggressiveness. It provides keys to expressing opinions, defending rights, facing criticism and improving communication in the personal, social and professional spheres, in order to gain confidence and resolve conflicts.
The book belongs to the Perfect S. series and this edition, published in 1999, is the second revised one.
Aimed at readers who want to strengthen their confidence, communicate firmly and perform better both at work and in their personal relationships.
