by AA.VV. · ADAMS · tapa blanda · ISBN 9788415394884
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«Atención al cliente en el proceso comercial» is the vocational training manual by AA.VV. published by Adams in 2012 in paperback (224 pages, Spanish).
Prepares the reader to serve customers in the commercial field: how to communicate effectively in a sale, use telemarketing as a sales channel, and manage after-sales services. Includes examples, practical cases, and exercises to assimilate the material.
Corresponds to Training Unit UF 0349, of the module Commercial Administrative Operations, within the Professional Certificate Administrative Activities in Customer Relations.
For those training in administration and management who seek to accredit official customer service competencies.
