Shipping Policy

At HAMELYN TECHNOLOGIES S.L., we ship to various countries in Europe and Latin America from our logistics center in Madrid (Spain). We work with trusted logistics operators in each region to ensure your order arrives safely and as quickly as possible.

Standard shipping

Orders are shipped from our facilities in Spain through international and local logistics operators, depending on the destination. The usual handling time is 24 to 48 business hours from when the order leaves our facilities.

Deliveries are made Monday through Saturday, generally between 9:00 AM and 6:00 PM, although they may vary slightly depending on the area and the carrier workload.

Once your order has left our warehouse, you will receive an email with the tracking number and instructions to track the package in real time.

Delivery will be made to the address indicated by the customer, and identification and signature may be required to confirm receipt. If the recipient is absent, the courier may leave your order at a nearby pickup point. If you need help with delivery, go to your profile → Purchases → find the order → click "Open incident", select the reason and add a description.

If you checked out as a guest: go to tienda.hamelyn.com/contacto → Issues with an order → I purchased as a guest, and enter your order number and the email used for the purchase, select the reason and add a description.

2. INTERNATIONAL SHIPPING

Shipping from Spain to other countries is handled through international and local logistics operators, depending on the customer’s location. The estimated delivery time depends on the destination country (see the country breakdown table below), but regardless of the country, our team processes and prepares orders within a maximum of 48 hours so they arrive as soon as possible. Once your order has left our warehouse located at Calle de los Llanos de Jerez 1, 28823 Madrid, Coslada, you will receive an email with the tracking link within a maximum of 24 hours. You can also check the status of your shipment directly with the local courier company by providing the order and recipient details.

3. SHIPPING TABLE

Below you will find a breakdown of shipping costs and delivery times by zones:

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Additional information

Order tracking: Once your order is shipped, you will receive an email with the tracking number to track your package.
Delivery issues: If your order is delayed longer than estimated, go to your profile → Purchases → find the order → click "Open incident". If you checked out as a guest: go to tienda.hamelyn.com/contacto → Issues with an order → I purchased as a guest, and enter your order number and the email used for the purchase.