Atención y gestión de llamadas entrantes en un servicio de teleasistencia (MF1423_2)

Synopsis of Atención y gestión de llamadas entrantes en un servicio de teleasistencia (MF1423_2)

«Atención y gestión de llamadas entrantes en un servicio de teleasistencia (MF1423_2)» is the student workbook by Vv.Aa., in softcover (82 pages).

Workbook for module MF1423_2 focused on handling and managing incoming calls in a telecare service. Prepares the competencies to receive and resolve communications from users, within the professional certificate SSCG0111, of the professional family of sociocultural and community services.

First edition, published on July 29, 2019 by Editorial CEP, S.L. Text in Spanish.

Aimed at vocational training students preparing to certify the professional certificate SSCG0111 in telecare call management.