by Colloque "Les téléphonistes du XXe siècle et leurs luttes syndicales" · Tapa blanda · ISBN 9782841097852
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«Des demoiselles du téléphone aux opérateurs des centres d'appel» is the proceedings book by Schwartz, Jacquet and Lhomme on 20th-century telephone operators.
Collects the proceedings of the colloquium on 20th-century telephone operators and their union struggles. Based on the authors' audio and video transcripts, it reconstructs working conditions, union organization and the experiences of telephone operators and call center employees. Includes glossary and bibliography.
Published in 2009 by Le Temps des cerises, paperback edition of 399 pages in French. The colloquium was held in Marseille on October 22 and 23, 2008.
For those interested in 20th-century social and labor history, especially union struggles and the role of telephone operators.
