by Inmaculada Delgado Linares, Juan Mario Lecumberri Ciáurriz, Mar Arego Fernández · Ediciones Paraninfo, S.A · tapa blanda · ISBN 9788428358989
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«Emisión y gestión de llamadas salientes en un servicio de teleasistencia» is the training manual for module MF1424_2 of certificate SSCG0111.
It develops the contents of module MF1424_2 on making and managing outgoing calls in telecare. It explains the framework of certificate SSCG0111, the difference between basic and advanced telecare, and the shift from a reactive model to proactive, personalized and predictive care.
Manual in Spanish, 156 pages, paperback, published in 2023 by Ediciones Paraninfo. It corresponds to competence unit UC1424_2 and professional qualification SSC443_2.
For students of the SSCG0111 professional certificate and for telecare professionals who want to update their skills.
