by José Manuel Sánchez Rivero, Antonio Enríquez Palomino · FC EDITORIAL · tapa blanda · ISBN 9788416671113
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This book offers a pragmatic view of quality management, providing operational strategies for its implementation in different types of companies. It focuses on the model proposed by the ISO 9001 standard, based on the continuous improvement cycle, which has become the most recognized and certified standard internationally. This edition coincides with the publication of the new version of the ISO 9001:2015 standard, which has undergone a profound change with respect to the 2008 version.
