by Elena Encarnación Martínez Ruiz, Miguel Ángel Martín Ruiz · IC Editorial · tapa blanda · ISBN 9788483649442
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«Información y atención al visitante» is the tourism training manual by Elena Encarnación Martínez Ruiz and Miguel Ángel Martín Ruiz, in paperback.
Prepares tourist information office staff to handle requests, complaints and claims. Covers communication and reception, protocol and personal image, queue and waiting time management, telephone and digital assistance, visitor typologies and information adaptation, as well as user protection regulations.
Published by IC Editorial in 2012. Corresponds to training unit UF0082 of the professional certificate HOTI0108 «Promoción turística local e información al visitante».
For students and professionals training in tourism professional certificates, especially in unit UF0082 on tourist information.
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