by Office of Government Commerce · TSO · tapa blanda · ISBN 9780113311187
VAT included
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«Key Element Guide Service Operation» is the guide from the Office of Government Commerce published by TSO in paperback (64 pages, in English).
Pocket guide summarizing the ITIL Service Operation publication: explains the best-practice framework, the service lifecycle approach and the principles and objectives of service operation, with its balance of performance, functions and operational planning.
Published in 2008 by TSO, the official publisher of ITIL, in collaboration with itSMF International, as a pocket reference guide to the Service Operation publication.
Aimed at IT and service management professionals working with the ITIL framework who need a quick reference to Service Operation.
