Manual. Manejo de herramientas, técnicas y habilidades para la prestación de un servicio de teleasistencia (MF1425_2)

Synopsis of Manual. Manejo de herramientas, técnicas y habilidades para la prestación de un servicio de teleasistencia (MF1425_2)

«Manejo de herramientas, técnicas y habilidades para la prestación de un servicio de teleasistencia (MF1425_2)» is the manual by García Vidales and Lara Martínez.

Training manual covering module MF1425_2 of the Professional Certificate in Telecare Call Management (SSCG0111). Its content prepares for the provision of telecare services through the use of specific tools, techniques and skills. Includes objectives, theoretical development, practical and self-assessment exercises with solutions, summaries, glossary and legislative references.

Written by Alicia García Vidales and Pedro David Lara Martínez, 115 pages, paperback, in Spanish, published in 2013 by Editorial CEP.

For students of the SSCG0111 Certificate and for telecare professionals seeking to accredit their competence.