by João Fernandes, Joaquim Silva, Mónica Dias, Sónia Cotovia · DECO PROTESTE · tapa blanda · ISBN 9789898045928
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«Modelos de Cartas» is a consumer law guide by João Fernandes, Joaquim Silva, Mónica Dias and Sónia Cotovia, in paperback (210 pages).
The book explains consumer rights in concrete situations, how to demand they be respected, whom to complain to and how to write effective complaints and claims to resolve everyday conflicts.
The work was published by DECO PROTESTE in July 2012. The text is in Portuguese.
It is a reference work for consumers who need practical guidance to submit written complaints and claims.
