by María Begoña Marín Martínez · Ediciones Paraninfo, S.A · tapa blanda · ISBN 9788428328890
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This book develops the contents of the professional module of Order Preparation and Sale of Products of the Basic Professional Title in Administrative Services and the Basic Professional Title in Commercial Services. The work introduces the student to advising at the point of sale, identifying the different types of clients and applying the best communication technique. In addition, it develops the phases associated with order preparation, describing the tasks, methods and documentary process, without forgetting the rules for the prevention of occupational hazards. Finally, it addresses the management of customer complaints, claims and suggestions.
