by Marie-José Chacon Benito, Christel Pommier, Sophie Turconi, Laurence Garnier · Nathan Technique · tapa blanda · ISBN 9782091654782
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This book is a comprehensive tool designed for students pursuing the BTS NDRC (Négociation et Digitalisation de la Relation Client) during their first and second years. It offers complete coverage of all subjects in the curriculum, including detailed courses, methodological advice, and corrected exercises to ensure effective exam preparation. The work includes a special dossier titled 'Je gère mon BTS', which provides keys to understanding examiner expectations and optimizing academic performance. Additionally, the book includes access to a free digital version, facilitating study from various devices such as PCs, Macs, tablets, and smartphones.
