Comunicación y atención al cliente

Synopsis of Comunicación y atención al cliente

This book develops the contents of the professional module of Communication and Customer Service, aimed at students of the Higher Level Training Cycle of Administration and Finance. The objective is for students to acquire the necessary skills for their professional profile, as established in Royal Decree 1584/2011. The theoretical content is complemented by practical cases and activities to facilitate the understanding and assimilation of the concepts. At the end of each unit, teaching and learning activities are included to reinforce the knowledge acquired, making this work a perfect tool for the training of future senior technicians in Administration and Finance.