by Matthew Linderman, Jason Fried · New Riders Pub · tapa blanda · ISBN 9780735714106
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«Defensive Design for the Web» is the web design guide by Matthew Linderman and Jason Fried, published by New Riders in paperback (256 pages, in English).
The work argues that web failures are inevitable and proposes defensive design, like defensive driving, to detect the points where visitors may become confused or frustrated. With 40 guidelines and examples from Amazon, Google and Yahoo, it teaches how to prevent errors, improve messages and forms, and rescue the user when something goes wrong.
Work originally published in 2004, part of the Voices That Matter collection from New Riders.
Aimed at web designers, programmers and site managers who want to improve usability and customer satisfaction.
37signals is an American web software company based in Chicago, Illinois. The firm was co‑founded in 1999 by Jason Fried, Carlos Segura, and Ernest Kim as a web design company.
