Gestión de quejas y reclamaciones en materia de consumo

Synopsis of Gestión de quejas y reclamaciones en materia de consumo

This book addresses the management of complaints and claims in the field of consumer affairs, providing a legal protection framework for users, customers, and consumers. It explores the analysis of consultations, complaints, and claims, as well as mediation pathways in conflict situations. In addition, it examines individual and collective communication techniques, negotiation methods, and quality control systems to improve customer service, reducing time and costs. The contents correspond to MF 0245_3 Gestión de quejas y reclamaciones en materia de consumo, belonging to the COMT0110 Atención al cliente, consumidor o usuario certificate.