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Introdução à Qualidade de Serviço: A Perspectiva da Gestão de Recursos Humanos
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Negocios y EconomíaISBN | 9789728400477
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Product details
Pages: 71 pages
Author: Miguel Pina e Cunha
Publisher: ISPA
ISBN: 9789728400477
Format: tapa blanda
Language: pt
Release date: 1/1/2002
ISBN: 9789728400477
Synopsis of Introdução à Qualidade de Serviço: A Perspectiva da Gestão de Recursos Humanos
Este libro ofrece una introducción detallada a la calidad de servicio desde la perspectiva de la gestión de recursos humanos. Escrito por Miguel Pina e Cunha, la obra analiza cómo las estrategias de personal influyen directamente en la excelencia del servicio al cliente y la eficiencia organizacional.
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