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La satisfacción total del cliente

Negocios y EconomíaISBN | 9788448101428
La satisfacción total del cliente
La satisfacción total del cliente
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Product details

Pages: 342 pages
Author: Jacques Horovitz, Michele Jurgens Panak
Publisher: MCGRAW HILL (FONDO)
ISBN: 9788448101428
Format: tapa blanda
Language: es-ES

ISBN: 9788448101428


Synopsis of La satisfacción total del cliente

Este libro, escrito por Jacques Horovitz y Michele Jurgens Panak, explora la estrategia de 25 compañías europeas líderes en calidad de servicio. Publicado en 1993 por McGraw-Hill Interamericana, el libro ofrece una visión detallada sobre cómo estas empresas logran la satisfacción total del cliente. Con un prólogo de José Ramón Zaratiegui, esta edición en tapa blanda es una valiosa herramienta para profesionales y estudiantes del área de marketing y administración de empresas.



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