by Robert Klepper, Wendell O. Jones · Prentice Hall · tapa dura · ISBN 9780132815789
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«Outsourcing Information Technology Systems and Services» is the practical guide by Robert Klepper and Wendell O. Jones, published by Prentice Hall in hardcover.
The book covers the complete IT outsourcing process: it helps assess whether to contract external services, prepare requests for proposals and contracts, oversee the transition, and maintain a mutually beneficial relationship with the provider. It is based on interviews and case studies, with roadmaps for applying the process.
Work published in 1997 in English, with 432 pages; includes bibliographic references and an index.
Aimed at executives and technology managers facing outsourcing decisions; also useful for consultants.
