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Recepción y reservas
by José Antonio Dorado Juárez · STMES|#Editorial Sintesis · tapa blanda · 256 pages
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Pages: 256 pagesAuthor: José Antonio Dorado JuárezPublisher: STMES|#Editorial SintesisFormat: tapa blandaLanguage: es-ESRelease date: 17/7/2012ISBN: ISBN 9788499589039
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Synopsis of Recepción y reservas
Este libro está destinado a todas aquellas personas que trabajan en el sector de la hostelería, especialmente en la recepción y reservas de alojamientos turísticos. El objetivo principal de esta publicación es proporcionar una herramienta que mejore los conocimientos y habilidades de los profesionales, permitiéndoles ofrecer un servicio de calidad a los huéspedes. Se abordan temas como la gestión de peticiones de acomodación, el registro de clientes, la atención durante la estancia y la correcta presentación de facturas, tanto en hoteles de lujo como en pequeñas explotaciones.
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