by Eloisa Maieski Antunes · Edizioni Sapienza · tapa blanda · ISBN 9786202417860
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This work aims to evaluate the quality of the urban public bus transport system from the user's perspective, with a focus on medium-sized cities in Brazil. By applying psychometric methodology, the author measures user satisfaction indicators across various attributes, including accessibility, travel time, punctuality, vehicle characteristics, safety, and reliability. This book is intended for those interested in enhancing public transport research to improve service quality.
