by Consumers' Association · Which? Books · tapa dura · ISBN 9780340538982
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«120 Letters That Get Results» is the practical guide from Consumers' Association, published by Which? Books in hardcover (192 pages, in English).
Manual with 120 model letters for resolving consumer problems and claiming compensation. Includes examples for complaints about goods and services, legal or financial disputes, and letters addressed to companies, organizations or individuals, with guidelines for structuring each message and presenting the facts clearly to obtain a favorable response.
The book was originally published in 1991, carries the subtitle «A consumer guide to making a complaint and demanding redress» and belongs to the Which? Consumer Guides collection.
This guide is for consumers who want to resolve claims on their own or need templates for formal letters to companies and authorities.
