by John Macdonald · Editorial Presença · tapa blanda · ISBN 9789722317689
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«A Gestão da Qualidade Total com Sucesso» is the business management guide by John Macdonald, published by Editorial Presença in paperback.
The work explains total quality management and proposes strategies for implementing effective quality systems. It focuses on improving operational efficiency and customer satisfaction, and on transforming organizational culture toward standards of excellence.
The text is in Portuguese, consists of 100 pages, and was published in May 1994.
It is a work aimed at professionals in administration, business, and economics seeking to optimize operational processes.
Lieutenant-General Sir John Macdonald GCB was Adjutant-General to the Forces.
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