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Amarás a tus clientes
by Rick Brinkman, Rick Kirschner · Empresa Activa · tapa blanda · 144 pages
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Pages: 144 pagesAuthor: Rick Brinkman, Rick KirschnerPublisher: Empresa ActivaFormat: tapa blandaLanguage: es-ESRelease date: 10/7/2006ISBN: ISBN 9788496627017
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Synopsis of Amarás a tus clientes
En 'Amarás a tus clientes', Rick Brinkman y Rick Kirschner ofrecen estrategias y técnicas para lograr la satisfacción del cliente. Este libro explora cómo la asertividad y la cortesía son fundamentales, pero insuficientes para garantizar la lealtad del cliente. A través de ejemplos prácticos, los autores muestran cómo incorporar la empatía y el afecto en las interacciones, incluso en situaciones conflictivas, con el objetivo de construir relaciones duraderas y beneficiosas. Ideal para cualquier persona que busque mejorar la atención al cliente y asegurar el éxito empresarial.
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