Atención y gestión de llamadas entrantes en un servicio de teleasistencia

Synopsis of Atención y gestión de llamadas entrantes en un servicio de teleasistencia

This manual is designed for training in the management of telecare calls, specifically for module MF1423_2 of the Professional Certificate SSCG0111. It covers the theoretical and practical content necessary for the accreditation of professional skills in this field. It includes technical sheets, objectives, theoretical development, practical exercises with solutions, summaries and a glossary of terms.