Emisión y gestión de llamadas salientes en un servicio de teleasistencia

Synopsis of Emisión y gestión de llamadas salientes en un servicio de teleasistencia

This manual from Editorial CEP, titled 'Emission and Management of Outgoing Calls in a Teleassistance Service (MF1424_2)', is an essential training resource within the Professional Certificate in Teleassistance Call Management (SSCG0111). Written by Alicia García Vidales and Pedro David Lara Martínez, the book offers a theoretical-practical approach to facilitate learning in accredited courses. It includes a technical sheet, clear objectives, complete theoretical development, practical exercises with solutions, summaries by topic, glossary, and legislative references, ensuring comprehensive coverage of the training module.