by Miguel Ferrando Sánchez, Javier Granero Castro · Fundacion Confemetal · tapa blanda · ISBN 9788496169685
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«Calidad total: modelo EFQM de excelencia» is the quality management manual by Miguel Ferrando Sánchez and Javier Granero Castro, in paperback (224 pages).
The book presents the EFQM Excellence Model as a quality management tool. It analyzes its criteria and sub-criteria (leadership, strategy, people, partnerships, processes and results), with practical examples and the evaluation and self-assessment system for organizational recognition.
Published by Fundación Confemetal in 2007. The cover scheme differentiates five management criteria and four results criteria of the EFQM model.
Aimed at quality managers and organizations seeking to go beyond ISO 9001:2000 and apply an advanced management approach.
