by Ursula Markham · Gradiva · tapa blanda · ISBN 9789726625537
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«Como lidar com pessoas difíceis» is the practical guide by Ursula Markham, published by Gradiva in 1997, in paperback and in Portuguese.
The work offers psychological and communication strategies for dealing with difficult people at work and in personal life. It explains how to identify problematic behaviors, stay calm, respond assertively, and handle disagreements without losing one's emotional balance.
Suitable for those seeking to improve their social skills and better manage conflicts, both in the workplace and personally.
