by Salvador San Agustín Knowles · Fundación Vértice Emprende · tapa blanda · ISBN 9788499314433
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This manual covers the contents of the training module MF1002_2, part of the professional certificate in 'Sales Activities' within the Commerce and Marketing professional family. The book focuses on the sales environment, providing the reader with the necessary tools to interact with customers and consumers, as well as to interpret and produce basic messages in English, both oral and written, with fluency and effectiveness. It covers key topics such as customer service, sales techniques, and written commercial communication, tailored to the needs of the professional sector.
