Técnicas de información y atención al cliente/consumidor

Synopsis of Técnicas de información y atención al cliente/consumidor

«Técnicas de información y atención al cliente/consumidor» is the training manual by Equipo Vértice (Fundación Vértice Emprende, paperback, 192 pages).

Manual linked to UF0037 of the professional certificate Sales Activities. It covers customer service and advice, organization of information in manual and computerized formats, and use of databases for customer tracking. It also includes non-face-to-face communication and data protection regulations.

First edition published in August 2011. Part of the Commerce series. Text in Spanish.

Aimed at commerce students and professionals preparing for the professional certificate Sales Activities.