by Latifa Gallo · Larousse · tapa dura · ISBN 9782035925527
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«Les 50 règles d'or de la gestion de conflits» is the conflict management guide by Latifa Gallo, published by Larousse in hardcover (96 pages, in French).
It proposes 50 rules for resolving workplace and domestic conflicts. It explains the phases of conflict, how to prevent and defuse it, and techniques such as active listening, reformulation and non-violent communication. It also addresses needs, emotions, clear requests, knowing how to say no, assertiveness, the responsible «I» and stress.
It belongs to the collection «50 Règles d'Or - Psychologie»; French edition published in 2016 by Larousse.
For readers interested in improving conflict management at work and at home, with practical communication tools.
