by Barrie G. Dale, Ton van der Wiele, Jos van Iwaarden · Wiley-Blackwell (an imprint of John Wiley & Sons Ltd) · tapa blanda · ISBN 9781405142793
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«Managing Quality» is the quality management handbook by Barrie G. Dale, Ton van der Wiele and Jos van Iwaarden (Wiley-Blackwell, 5th edition, paperback).
Quality management handbook combining ISO 9000 series standards with practical tools and techniques. The fifth edition includes new chapters on improvement approaches, Six Sigma and new challenges in the field, with updated terminology and material reflecting recent developments.
Fifth edition. Published by Wiley-Blackwell in 2007; paperback, 640 pages, in English.
A reference work for students, academics and business professionals interested in quality management systems and techniques.
