
by John W. Shepherd · B T Batsford Ltd · tapa blanda · ISBN 9780713404982

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«Marketing Practice in the Hotel and Catering Industry», by John W. Shepherd, is the hotel marketing manual published by B T Batsford Ltd in paperback.
The author explains, through interrelated case studies, activities and projects, how managers apply marketing in hotel and catering practice. He presents marketing as a tool to integrate operational areas and achieve maximum profitability and customer satisfaction, with examples from the British context.
The 1982 edition has 144 pages and text in English. Categories: hospitality, tourism, hotel and catering management, business and economics.
For students and professionals in hotel and catering management interested in marketing applied to practical cases in the sector.

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