by Charline Licette · Studyrama · tapa blanda · ISBN 9782759002320
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«Savoir gérer les conflits: aide-mémoire» is the practical guide by Charline Licette, published by Studyrama in paperback (16 pages, in French).
A memory-aid guide to understanding and managing conflicts. It explains what conflict is, its types (of ideas, values, interests, or people) and the stages of its escalation, and distinguishes between divergences, tensions, and blockages. It includes attitudes and exercises to improve communication and turn confrontations into learning opportunities.
The work was published in 2007 and belongs to Studyrama's Efficacité professionnelle line, focused on professional effectiveness.
Aimed at professionals and individuals who want to improve their handling of conflictive situations.
