by Roger J. Dow, Susan Cook · Harper Business · tapa dura · ISBN 9780887307669
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«Turned On» is the business management essay by Roger J. Dow and Susan Cook, published by Harper Business in hardcover (302 pages, in English).
The book develops eight ideas to activate employee engagement, improve customer experience, and increase profitability, with real cases from companies such as Charles Schwab, Intel, Xerox, and Levi Strauss. The volume includes checklists, exercises, and first-person experiences to apply in daily management.
First English edition, published in 1996, with a foreword by Tom Peters and an index.
For executives, middle managers, and management professionals who want to improve workplace climate and customer service.
Tapa dura
