by Raphael Lapin · DK Pub. · Tapa blanda · ISBN 9781405336864
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«Working with Difficult People» is Raphael Lapin's practical guide to dealing with difficult people at work, published by DK in paperback (72 pages, in English).
Explains how to recognize the reasons that lead certain employees to create problems and provides strategies for communicating, negotiating and resolving conflicts in the team. Includes tables, illustrations, real case studies and sections with specific advice on what to do in each situation, so it can be read from start to finish or consulted as a quick reference.
Published in 2009, it is part of the Essential Managers series by Dorling Kindersley and is written in English.
Aimed at middle managers and executives who want to improve their communication and conflict management skills with difficult colleagues.
