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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler · Mcgraw-Hill Publ.Comp. · tapa blanda · 284 pages
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Pages: 284 pagesAuthor: Kerry Patterson, Joseph Grenny, Ron McMillan, Al SwitzlerPublisher: Mcgraw-Hill Publ.Comp.Format: tapa blandaLanguage: enRelease date: 26/8/2004ISBN: ISBN 9780071446525
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Synopsis of Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
En este libro, los autores, basándose en años de investigación y observación, ofrecen herramientas prácticas para abordar conversaciones difíciles y resolver conflictos de manera efectiva. Se centra en cómo manejar promesas incumplidas, expectativas violadas y comportamientos problemáticos, tanto en el ámbito laboral como personal. Proporciona estrategias para mejorar la comunicación, fortalecer las relaciones y fomentar la responsabilidad, ayudando a los lectores a convertir confrontaciones potencialmente destructivas en oportunidades de crecimiento y entendimiento mutuo.
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About the author
Kerry Patterson
Discover second-hand books by Kerry Patterson.
1946–202242 titles published
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