by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler · Mcgraw-Hill Publ.Comp. · tapa blanda · ISBN 9780071446525
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«Crucial Confrontations» is the management essay by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, published by McGraw-Hill in paperback.
The authors offer a practical guide to tackling difficult conversations when someone breaks a promise, fails expectations or misbehaves, both at work and in personal life. They propose techniques to move from destructive confrontation to productive accountability, improving communication and preserving the relationship while solving the problem.
English edition of 284 pages, published in 2004; its authors also wrote the best seller «Crucial Conversations».
Aimed at managers, professionals and readers interested in improving communication and conflict management at work and at home.
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