by Kerry Patterson, Joseph Grenny, David Maxfield · VITALSMARTS · tapa blanda · ISBN 9782955604441
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«Crucial Accountability: savoir et oser engager et responsabiliser» is the practical guide by Kerry Patterson, Joseph Grenny and David Maxfield, in paperback.
The guide explains how to influence others without hierarchical authority so they fulfill their commitments, address inappropriate behavior without damaging the relationship, and foster initiative and responsibility. The guide also proposes an influence model with everyday examples and guidelines for driving behavioral change.
The French edition was adapted and expanded by Cathia Birac and Dagmar Doring-Riva. The work was originally published in English in 2013.
This guide is aimed at professionals, managers and readers interested in leadership, management and communication in the workplace and personal sphere.
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