Calidad total en la gestión de servicios4.1Author: Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry$29.71Add to cart1 available offer
Marketing de Servicios. La calidad como meta3.8Author: Leonard L. Berry, A. Parasuraman$20.25$69.00Add to cart2 available offers
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Delivering Quality Service4.5Author: Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry$23.58$27.74Add to cart1 available offer
Marketing Services: Competing Through Quality4.3Author: Leonard L. Berry, A. Parasuraman$20.25$48.71Add to cart1 available offer
