by Manuel José Díaz Fernández · EDITORIAL CEP, S.L. · tapa blanda · ISBN 9788468151953
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«Atención básica al cliente (MF1329_1)» is the training manual by Manuel José Díaz Fernández, published by Editorial CEP, S.L. in paperback (102 pages).
Develops module MF1329_1 of the professional certificate Auxiliary Trade Activities (COMT0211). Explains the fundamentals of customer service, the importance of quality service and the keys to achieving consumer satisfaction. Includes theory, practical exercises, summaries and glossary.
The professional certificate Auxiliary Trade Activities (COMT0211) is regulated by Royal Decree 1694/2011. First edition published in March 2014.
Aimed at students and trainers on professional certificate courses in Auxiliary Trade Activities, as well as professionals who want to improve their customer service.
