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Delivering Knock Your Socks Off Service
by Performance Research Associates · Amacom Books · tapa blanda · 199 pages
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Pages: 199 pagesAuthor: Performance Research AssociatesPublisher: Amacom BooksFormat: tapa blandaLanguage: enRelease date: 1/10/2006ISBN: ISBN 9780814473658
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Synopsis of Delivering Knock Your Socks Off Service
Este libro es una guía indispensable para mejorar el servicio al cliente. Ofrece técnicas actualizadas para trabajar con clientes difíciles, cumplir con sus expectativas y resolver problemas de manera efectiva. Con consejos prácticos y estrategias probadas, este libro ayuda a crear una ventaja de servicio duradera. Incluye capítulos sobre diferencias culturales y generacionales en los clientes, anécdotas y ilustraciones.
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