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ISBN: 9788495787309
En esta fábula empresarial, Ken Blanchard, Dana Gaines Robinson y Jim Robinson abordan el tema del rendimiento humano en las empresas. Bill Ambers, director de Servicio al Cliente, debe resolver el bajo rendimiento del Centro de Atención Telefónica. Con la ayuda de Michael St. Vincent, un jardinero y empresario exitoso, Bill aprende un sistema para llegar a la raíz de los problemas y encontrar soluciones efectivas. Este libro es una guía para identificar y corregir los factores que impactan negativamente en el rendimiento, permitiendo que personas y departamentos alcancen la excelencia.
Kenneth Hartley Blanchard is an American author, business consultant and motivational speaker who has written more than 70 books, most of which were co-authored. His most successful book, The One Minute Manager, has sold more than 15 million copies and been translated into many languages. He is the co-creator with Dr. Paul Hersey of Situational Leadership, a theory they developed while working on the textbook Management of Organizational Behavior.
