by Cristina Cabero Soto · Ediciones Paraninfo, S.A · tapa blanda · ISBN 9788428310826
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«Gestión de protocolo» is the protocol manual by Cristina Cabero Soto, published by Paraninfo in paperback (104 pages, in Spanish).
A didactic work introducing protocol applied to the tourism and hospitality sector: official regulations, social usages and correct use of forms of address. It devotes a prominent section to catering, covering the choice of room and table, types of plate service and banquet table setting, always with the aim of improving customer service.
First edition (August 2012) in the Hostelería y Turismo collection. The content is adapted to Royal Decree 1376/2008, which regulates professional certificates in this area.
Aimed at students, teachers and professionals in hospitality and tourism, as well as those preparing for professional certificates in this field.
