Comunicación y atención al cliente en hostelería y turismo

Synopsis of Comunicación y atención al cliente en hostelería y turismo

«Comunicación y atención al cliente en hostelería y turismo» is the manual by Soledad Carrasco Fernández, published by Paraninfo in paperback (104 pages).

Manual on communication and customer service in hospitality and tourism: it analyzes the in-person, telephone and telematic channels, techniques for meeting customer needs, handling complaints and claims, and Spanish and EU consumer protection regulations. Includes self-assessment questionnaires and practical case studies.

First edition. Part of the «Hostelería y Turismo» collection and develops the curricular content of training unit UF0042 of RD 1376/2008.

For vocational training students and hospitality and tourism professionals, especially those preparing for professional certificates.