by Blanco García, Mª del Carmen, Lobato Gómez, Francisco, Lobato Villagrá, Fernando · Macmillan Publishers · tapa blanda · ISBN 9788415426240
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«Comunicación y Atención al Cliente GS 2012» is the vocational training manual by Blanco García, Lobato Gómez and Lobato Villagrá, published by Macmillan.
This manual covers communication in the company and the relationship with colleagues and clients. It goes through communication processes, effective written communications and the keys to customer service and loyalty, with 13 work units, practical cases and activities.
The book has 262 pages in paperback and is in Spanish. It is the first edition (2012) and is part of the «Administración y Finanzas» collection, aimed at higher-level vocational training cycles.
Intended as a textbook for students of higher-level vocational training cycles in the Administration and Finance area.
