by José Antonio Pérez Fernández de Velasco · ESIC Editorial · tapa blanda · ISBN 9788473563895
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«Gestión por procesos» is the business management handbook by José Antonio Pérez Fernández de Velasco, published by ESIC Editorial in paperback.
The book explains what management and process mean so that the quality system becomes an effective tool. It proposes identifying processes and their interactions to develop the process map, planning them without bureaucracy, and managing them with the PDCA cycle, measuring and monitoring results with a scorecard.
It has 336 pages, in Spanish, and belongs to the Libros profesionales collection. First edition published on November 20, 2004.
A work aimed at quality and organization managers, supervisors and executives who wish to improve the effectiveness of their management through processes.
