by José Antonio Pérez Fernández de Velasco · ESIC Editorial · tapa blanda · ISBN 9788473568548
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This book, 'Process Management', is an essential tool for understanding how management and processes intertwine to optimize quality systems. Through its pages, key questions about the identification, planning, and management of business processes are answered, offering practical tools to avoid bureaucracy and improve efficiency. This edition, enriched with new tools, highlights how process management can add value to any organization. Aimed at quality and organization managers, commanders, and executives, this book provides valuable ideas for improving business management.
