by José Antonio Pérez Fernández de Velasco · ESIC Editorial · tapa blanda · ISBN 9788473565080
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«Gestión por procesos» is the practical business management guide by José Antonio Pérez Fernández de Velasco (ESIC Editorial, paperback, 336 pages).
Analyses the concepts of management and process to make the quality system an effective tool. Explains how to identify processes, develop the process map, write procedures, apply the PDCA cycle and use dashboards for measurement. It also addresses process-based organisation and its contribution to value, innovation and competitiveness.
Second revised and updated edition, published in Madrid in 2007 within the Libros profesionales collection of ESIC Editorial.
Aimed at quality and organisation managers, as well as supervisors and executives who want to improve the effectiveness of their management.
